Self-learning AI call center · CockroachDB × AWS

Never solve the same problem twice.

HIVE answers known issues instantly from memory with a fast response model. New problems get full reasoning exactly once, then they're instant for every future caller.

View demoHow it works

Memory

$

Repeat issue? Vector search finds the proven fix in CockroachDB, a fast response model phrases it, and Polly speaks it. No heavy thinking, no wait.

0 reasoning callsinstant
no confident match

Reasoning

$$

Novel issue? A stronger Bedrock reasoning agent loads company context and digs through orders, policies, and tools to solve it properly.

full reasoningseconds
can't solve safely

Human

$$$

Edge case? A person resolves it while HIVE watches how.

rarelearned once

Every fix is validated in the shadows, then promoted into memory. The next caller starts at the top.

Costs collapse

A repeat call costs a vector lookup and a fast response, not a full reasoning run. The more you resolve, the less you spend.

Instant answers

Known problems skip the heavy thinking. They are matched in memory and answered on the spot.

Scales like a database

Because the brain is one: distributed CockroachDB. Every agent, every region, one shared memory.

Under the hood

One call, end to end, and how every fix comes back as memory.

Titan embeddingconfident skill matchno safe matchcan't solve safelylearned → shadow-validated → promotedinstant answerCallervoice callCockroachDB memorylearned skills · VECTOR(1024)company context · policiesFast response modelverified facts · Polly speaks itBedrock reasoningcompany context · typed toolsHuman agentsees the full investigation

In the live demo, a skill learned from a human resolution answers the next similar call with zero full-reasoning calls: persisted, versioned, and auditable.

See the evidence
Built on
CockroachDBVECTOR(1024)Managed MCPAWS BedrockAmazon TitanAmazon PollyAWS LambdaS3

See HIVE learn, live.

Four calls. One new skill. Zero repeats.

View demo